Grade 4 Music Theory In Practice Book

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Grade 4 Music Theory In Practice Book, book printed wrongly?

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JoJen	Jan 5 2009, 10:34 AM Post #1
Newbie Group: Members Posts: 15 Joined: 14-November 08 Member No.: 44959	Hi, I just wondered if anyone had bought a copy of the new updated grade 4 Music Theory in Practice? Its the green covered one. I'd just started working through it when I realised that a couple of blocks of pages have been included twice, and some pages have been left out entirely - is it a problem with a batch of these books, or am I the only one?? Also, if anyone had this problem, who do you suggest contacting about a replacement? I'm going to email ABRSM if I can find the right address, but perhaps Amazon UK (where I bought the book) would be better? Thanks for any info you can give me!

smd	Jan 5 2009, 10:37 AM Post #2
Advanced Member Group: Members Posts: 550 Joined: 2-May 08 From: Surrey Member No.: 30202	Under the consumer credit act you 'contract' is with Amazon and they should replace it for you. But I think I would let ABRSM know too.

jm-hamilton	Jan 6 2009, 07:28 AM Post #3
Virtuoso Group: Members Posts: 2217 Joined: 4-January 05 From: By the sea Member No.: 2857	A few weeks ago I had the same problem with some TG past papers, but ordered from Faber Music through my local music shop. Luckily I checked them while I was in the shop and said something straight away. The music shop owner rang TG while I was there and TG said they'd ring Faber. The following day I received a new set of papers, sent this time direct from TG. I think it's worth letting ABRSM know as it is their own publishing company that produces the books, and then return the book to Amazon - they must have a returns policy. I've just ordered a Grade 3 theory book from Amazon - shall check it carefully when it comes (IMG:style_emoticons/default/smile.gif)

Maizie	Jan 6 2009, 05:01 PM Post #4
Virtuoso Group: Members Posts: 4862 Joined: 5-February 07 From: Bishop's Stortford, Hertfordshire Member No.: 9360	I had a similar problem with an AB G6 past theory paper. I dealt with the shop I had bought it from, who replaced it for me. However, I also got a PM through the boards here from someone at ABRSMPublishing - who wanted to make sure I'd had no problems getting a replacement, and asking me to let them know if I did have any problems (IMG:style_emoticons/default/biggrin.gif) They did say that faulty books you should be able to swap at any shop, not just the one you bought it from, but I didn't fancy trying my luck locally (I'd bought the past paper in London, which is just far enough away to be inconvenient for swapping things; but close enough to be one of the nearest two places to get 'unusualy' things [like music]).

hello_cello	Jan 6 2009, 05:51 PM Post #5
Virtuoso Group: Members Posts: 3545 Joined: 29-April 07 From: Narfolk Member No.: 10993	QUOTE(JoJen @ Jan 5 2009, 10:34 AM) Hi, I just wondered if anyone had bought a copy of the new updated grade 4 Music Theory in Practice? Its the green covered one. I'd just started working through it when I realised that a couple of blocks of pages have been included twice, and some pages have been left out entirely - is it a problem with a batch of these books, or am I the only one?? Also, if anyone had this problem, who do you suggest contacting about a replacement? I'm going to email ABRSM if I can find the right address, but perhaps Amazon UK (where I bought the book) would be better? Thanks for any info you can give me! What pages are they? ill have a look in mine!

JoJen	Jan 7 2009, 10:27 AM Post #6
Newbie Group: Members Posts: 15 Joined: 14-November 08 Member No.: 44959	I had pages 9-16 printed twice, and 16-33 were missing. I got in touch with Amazon and they're sending a replacement, I'm posting back the faulty one (with the first 16 pages filled in...I hope they don't mind that!). I also let ABRSM publishing know and they're checking the batch, although they say its probably just one rogue copy. So all is well! Thanks for all your help.

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