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Tesco, Making complaints by email...

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purple dolphin	Apr 19 2006, 09:33 PM Post #1
Unregistered	Hey guys, I need to make a complaint to Tesco about a pasta product on their range. I want to do it by email but I can't find an address to send to, and there isn't a customer complaints thing on the packaging (which i thought was illegal not to have on there). Anyone knoe of the address I need to contact by any chance? PD

Oddball	Apr 19 2006, 09:41 PM Post #2
Unregistered	Have you tried the Tesco website?

nicki_flute	Apr 19 2006, 09:42 PM Post #3
Unregistered	The only email address I can find is for technical support

Trebor	Apr 19 2006, 09:53 PM Post #4
Unregistered	A letter might be easier (or do you not have an address either?) and seem to be taken more notice of normally.

Fen	Apr 20 2006, 07:03 AM Post #5
Unregistered	There is usually a physical address on their packaging (somewhere in Cheshunt I think) - I've used it before and got a very prompt response!

Watermelon sugar	Apr 20 2006, 07:14 AM Post #6
Unregistered	The website gives a few phone numbers - try the one called "stores" and ask who you can complain to and what's the best way. These complaints usually end up in the same place(s) in organisations of that size.

purple dolphin	Apr 20 2006, 05:06 PM Post #7
Unregistered	Just phoned te store, and they've given us the number for head office. There was no address on the packaging at all, which I really did think was illegal. What annoys me is that you can't make complaints by email. How stupid is that!

nicki_flute	Apr 20 2006, 05:08 PM Post #8
Unregistered	What was wrong with the pasta?

purple dolphin	Apr 20 2006, 05:11 PM Post #9
Unregistered	It was chicken and herb pasta with lemon, from the healthy eating range. It was meant to have sun dried tomatos in it; couldn't find any. The asparagus was soggy, while the green beans were hard. The red onion was actually blue! And the blue red onion had stained the chicken blue as well! ANd the sauce tasted HORRIBLE! But what we found highly amusing was the fact that the picture on the sleeve looked really, really nice and colourful. The actual dish was just green blue and white. NOT very appetising!

nicki_flute	Apr 20 2006, 05:24 PM Post #10
Unregistered	Sounds awful!

purple dolphin	Apr 20 2006, 05:27 PM Post #11
Unregistered	It was. But it was also funny, because it wasn't just me that found it awful, it was my whole DT Food class! It HAS to be bad, considering what some of them eat (IMG:style_emoticons/default/wink.gif)!

ianfiat	Apr 21 2006, 06:03 AM Post #12
Unregistered	QUOTE(purple dolphin @ Apr 20 2006, 06:27 PM) It was. But it was also funny, because it wasn't just me that found it awful, it was my whole DT Food class! It HAS to be bad, considering what some of them eat (IMG:style_emoticons/default/wink.gif)! What is a DT class ?

nicki_flute	Apr 21 2006, 06:35 AM Post #13
Unregistered	Design and Technology

ianfiat	Apr 21 2006, 06:52 AM Post #14
Unregistered	Do you not find all pre-packed food awful ?

nicki_flute	Apr 21 2006, 06:54 AM Post #15
Unregistered	Quite a lot yes, but sometimes if I have to cook, I can't be bothered to prepare something fresh.

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