Violin Hero, I used to have to deal with a "help" desk in Bangalore, which really was a waste of time, and has given me a rather cynical attitude towards IT Service Desks. I have to admit, the current company is much more helpful, but then, they are UK based. I've yet to find that I know more than the person on the other end of the phone, which is really nice!
That said, some are way
better than others. I've found that often if I can't get my problem fixed in a few minutes, getting off the line asap and trying again (hopefully getting a different person) is the most time effective solution.
But the adverts... I'd almost look forward to Christmas music rather than old adverts. I feel like they're trying to brainwash me! I guess it could be worse though, at least I'm not based at the UK HQ: I was at a 4 hour meeting there last week, and nearly got flattened by a cyclist whizzing around the open plan office on some promotional thing, whilst making my zombie-like way to the coffee machine at half time!
Sometimes my corporate existance is just surreal.