QUOTE(tetrachord @ Jul 27 2010, 11:19 AM)
Anyone else experienced mobile providers trying to "give" them a new mobile? It's driving me mad!
Had someone ring up from T mobile yesterday - asked if I've got my free handset yet. I told her I don't want a new phone and when I do want one I will check for myself which phone to go for. She kept on repeating that she just wanted to check whether I had the *#@%* phone - I kept repeating that I DON'T WANT THE THING!
Eventually she asked to check my postcode was correct at which point I got really angry. I asked her how she got my details because I don't want people knowing my details like that and she said:
"I'm from T mobile..."
At which point I'd had enough and hung up.
I had terrible problems a few months back, however, I was in a different circumstance to you and actually needed a new handset. However, the deal I was offered was not as good as what I could get elsewhere, so I rang them up to cancel my contract so that I could go somewhere else.
I was kept on the phone for ages, with this girl that kept offering me different packages, none of them which equated to what I could get as a new customer somewhere else. In the end I just said please cancel it, I am so tired I have just come in from work and I don't need this. She then told me just listen, and in the end I agreed to a sim only package, just so that I could get off the phone. However, I was still in the same boat as my handset was wearing out big time.
A few months later someone called and offered me discount as an existing customer, but he told me that I would have to get a new number. The phone looked great and it was the same price per month as I was paying for sim only. I therefore went in the high street store to investigate the phone and find out more details. The salesperson was fantastic and told me that I could keep my same number without any messing about. He was going to do it there and then for me but because I was now on a sim only contract I had to ring up and do it. He said I was being offered a second contract when they phoned and said I had to have a new number, so he told me what to do.
I rang up the next day and ordered my new phone which came a couple of days later. I now have a nice new phone, unlimited texts and internet, 75 minutes talk time (only use for emergency) at the same price as I was paying for the sim only.
They are dreadful places though as they just don't let you get off the phone until a sale is made.
I am so pleased that I am now sorted so don't have to deal with them again for a couple of years at least.