Oh, just ARGLE at parcelforce.
On Wednesday, they tried to deliver a parcel. I went on to their website, to arrange to have it delivered to our local post office. The website told me I didn't have a local post office (I can practically SEE it from the window!)
So instead I request redelivery. It gives me a drop down list of dates, and this Saturday is there, and I'm in all day, so I select that. I get a confirmation number and everything.
On Thursday, they tried to redeliver. They always try twice, whatever you tell them! This time, my husband picks up the card, and he phones them to arrange redelivery. The phone thing is all automated, you speak at it and it works out what you are saying. He is going to tell it the same as I did - redeliver on Saturday. However, the phone tells him that a Saturday redelivery will cost Â£12!! Well, the website didn't say that or I wouldn't have arranged for it!
So instead, he tells it to redeliver to our local post office - which the computer on the phone does know exists!
Now, parcelforce have two different instructions - one from me to redeliver to the home address, one from him to leave at the post office. Oh dear.
I go on their website this morning, and find the customer services number. I phone, it's automated menus, I find the 'arrange a redelivery' bit and it just sends me to the computer that my husband spoke to yesterday.
So I phone again and I choose the 'Other' option, you know, 'for any other enquiries, please press 3'. So I did, and it said 'for all other enquiries, please contact us via our website'.
So I have emailed them via the website with the tale above, basically saying I'm trying to find out when my parcel will be delivered and to where, oh, and don't you think perhaps you should mention that it'll cost Â£12 for a redelivery on a Saturday? (darn it, forgot to ask why my post office doesn't exist on their website!)
And I've had a response back, saying I should have a response from them in two working days.
ARGH, all I want is my parcel!! Mind you, I cam convinced it is my parcel, and my husband is convinced it is his! We shall see.
The depot for parcelforce is 20 miles away, and we have people visiting tomorrow, otherwise I'd just go and fetch it. What's more annoying is that if it is my parcel, it has come from Germany, and the sender sent it via DHL. If DHL had delivered it, I could go and collect it as I work 5mins walk from the DHL depot. But no, a websearch has revealed that items posted with certain DHL services in Germany will be delivered in the UK by Parcelforce
Surely if it's a DHL service in one country you could logically expect it to be DHL in the other country.
Hmm, putting logic with parcel delivery, really not something I should have expected is it!