Ohhh, I got a new phone for my birthday. It was a skype phone, from 3. I asked for an S2 phone from 3, my friends have it and say it's really good. My parents got one slightly cheaper which wasn't actually made by 3. Anyhow, it seemed to be a good phone, and I was really happy with it

Then msn and skype both wouldn't work. I phoned up the 3 helpline, and followed all of their instructions. I called up skype and followed their instructions. I checked the connection in our area- it should be really strong. Still neither worked, so they told me to take it back to the shop, where despite the fact that it was opened, they should give me a refund as it's faulty hardware.
Took it back to currys, where my parents and I had a long debate with the man at customer services. He said that "it wasn't a fault in the hardware, because all of the other internet functions work, therefore it's not a faulty product, and we can't refund it, it must be a problem with the connectivity in your area". so, all the other internet functions work, but it's a problem with connectivity?

we showed him it wouldn't work with my account, it wouldn't work with his skype or msn account, we checked the shop connection, we checked on his phone (it worked), we reinstalled it, it wouldn't work. He said that we should contact skype and 3, WHICH WE HAD

he checked our area connection. Also, hundreds and hundreds of text messages had been coming through from the same person, saying "no message", I had contacted the person they were supposedly from (my grandpa) who said that there was no evidence of the text messages being sent, the sent box didn't have them in, he hadn't sent them, they were just appearing. Overall about 70 of them. It apparently still wasn't a fault in the phone. We went round and round in circles, the law states doesn't it that if you're not happy with a product, and it doesn't work for the intention you brought it for, then you should be able to get a full refund?
His closing argument was that if it wasn't opened, he would have been able to refund it, so it's our own fault for opening it. WELL HOW ON EARTH WERE WE SUPPOSED TO KNOW IF IT DOESN'T WORK WITHOUT OPENING IT?!?!?!?!
Urfff, I know it's not his fault, and it's his job to say it, but just the way he did it, really smug, and like "I'm right, you're wrong, I will NOT give in, I won't even check with any other staff, I'm just right". We said that we could bring it up with statutory rights or something, and he said "yesss, well you could do that, but you would have to hire out a professional to state the hardware indeed does not work, then you would have to bring it up with our head office, and then you would get your money back, but you would have probably spent more than the phone is worth doing that". Smug moron.
So now we have a skype phone, which skype won't work on. Pah.
Sorry for the long moan.