Gah, apparently everybody has had their brain fall out over the holiday.
When certain data are entered, an email is triggered and sent to a mailing list. One of the all heck breaking loose I came in to this morning was that data meeting the criteria had been entered, but no email received.
Lots of fussing from on high. Various bits of poking around. I know the email was working, as originally I was on the mailing list (I am on it for testing; once it functions correctly at least once in the live environment, I come off the list). Couldn't see any changes to what makes the email send.
Wait patiently for other members of this distribution list to come in. They did receive the email. So it is now down to the recipient - spam filter perhaps? Can't be incorrectly recorded on the distribution list, since it is chosen from an address book, not free-text.
Further pondering. Going to have to hand it over to helpdesk so that people with access to the back end of the live environment server can look.
Get another email from the person who is missing her report email. Forwarding me two emails she had received, asking why the sequence number was the same in each case.
Firstly, that's because sequence number is unique per subject record, not across the whole database.
Secondly, the bottom of the two emails you sent me is the one you have had me frantically trying to find for the last six hours, with various panicked THIS IS REALLY IMPORTANT commands from Really Important People. You received it at 16.10 on 31st December - exactly as expected, exactly the same as everyone else, within 2 minutes of the entry of the specific data.