QUOTE(tonedeafmum @ Jun 17 2011, 01:24 PM)
And at no point did I stop smiling and reassuring the delivery man that 'that's fine', 'I understand', and 'yes, I know it's not your fault.'
Well done you! Directing the scream to here is a much better plan than giving the delivery man a bad day
It doesn't help you out any, but neither would shouting at him have got you anywhere either. I do hope that the parcel turns up quickly, and he drops it round to you swiftly to make up for you being nice about it.
(Once I was on a training course, and waiting for the [work-provided chauffeur] car to take me home. It didn't turn up. I phoned the central number to ask. They contacted the driver who said he'd been there but there was nobody around - odd, since reception was there if nothing else, and I'd finished my training early and been waiting at the time he was due to collect me! So the driver went back, and funnily enough, my husband opened the door and told him he was supposed to be bringing
me home, not collecting
me from home. The central services lady phoned me back and said she'd send him straight down to me, but as it was a Friday night, M25, etc, it would be at least an hour and a half on a good run, so...sorry. And I said it wasn't a problem, I had a book, I was sat on the comfy sofa in reception, and I'd see the driver when I saw him. And the lady thanked me for being so nice about it. I replied that it wasn't her fault, it wasn't the end of the world just a human error, and getting grumpy at her wasn't going to get me home any quicker. Within five minutes she phoned me back to say she'd found a spare driver in my area and had diverted him from his job a bit later on [for which she had got a replacement driver] to collect me now and get me home. Now that definitely wouldn't have happened if I'd been grumpy at her