Dear knowledgable people who can fix computers,

We are trying to install a wireless router (Voyager 2100)

Yesterday, the router appeared to work but could not connect to the internet. Our ISP thinks the problem maybe with them. However.....

Today, the PC cannot even access the router! *dun dun dun* when we enter the router's IP in IE.

Any suggestions?

Is it cabled? If so, try restarting the router and the computer, checking all the connections. It's not unplugged is it? Stranger things have happened....

YAP please empty your inbox!!!

Done

Thanks all for the help last night. Unfortunately it got us nowhere .

I can only sympathise, I had a complete saga getting ours to work after intial router got barbequed in an electrical storm. it could be the router is faulty? When I finally got one that wasn't faulty it just automatically connected without having to configue the IP addy.

What Default Gateway and subnet mask are you using?

It could well be that your pc is blocking the data coming back from the router.
If your operating system is XP, disable the firewall.

The obvious ones are:

a) Is your adaptor working. Check in network conections. If there I would cycle i.e. diable and re-enable it to make sure.

Is the router powered? I would reset it for good measure.

c) Do you have activity lights on the router. If so are they active.

d) Is the phone/cable line connected.

If all the above are ok I would:

a) Do a search for wirless devices. This should list your router if it is not there and the above is all OK i would suspect you have a router problem.

If a is ok and you get a nominal connection I would go to the set up screen for the router (the address for this should be shown in the documentation). This will tell about connection ip addresses etc. If all this is ok and matching the suppliers details you probably have a ISP problem.

c) The remaining possibility is that you have protected the wireless router by putting on a access code(signature) it is possible that the adaptor isnt matching this I forget how to check this maybe YAP will know of the top of his head... (The more I think about it, the more this feels the most likely thing to have happened given you have had it working).

Hope this helps a little,

do you mean a WPA key? do you not put that on after the network is set up?

yes but if it has been working they may have put it on.

when the adaptor connects to the router it will check this and reject any connection if it doesnt match. it is not unheared of for the keys to be lost on an adaptor especially USB ones (it shouldnt happen but does).

I've been helping nicki out with this as best as I can over email, here's the current situation:

• The laptop can connect to the router's configuration page at 192.168.1.1, no WEP/WPA set up yet
• The VPI, VCI, encapsulation etc. are set correctly
• The ADSL line is syncronised and an upstream and downstream rate reported
• PPP won't authenticate, tried re-entering username and password many times, tried resetting router to factory settings and starting again

Its an ISP issue.

If PPP is failing and VPI/VCI are set correctly I cant see how there could be anything else wrong @ Nicki's end if they are configurable it might be worth while checking the Protocol and Encapsulation are settings?

Sorry I cant offer any other suggestions

Just to add to YAP's comments:
the laptop can access the router setup page. The PC cannot.
The PC's USB modem was completely unplugged before we tried to get the router recognised.
The laptop can't connect - so yes the ISP is 1 of the problems but that doesn't explain the problem of the PC physically refusing to acknowledge that the router exists.

The plot thickens ....

Can the PC see the router when you search for wirless devices?
If not there is probably a problem with the USB adaptor.

Stuggling to figure anything out now if it doesnt fall into my original post......

The are both the same spec device (protocol) aren't they ie. 802.11g (ok obvious I know...)

Scratches head and thinks some more ... maybe back later.

ok, so I work in IT but ain't very techy-techy, so forgive me if this is rubbish - it's not the annoying business of the PC chaging IP under DHCP? mine's just started doing this every couple of weeks...

Hadn't thought of getting PC to look for the router wirelessly - can it?? I mean can it see the wireless part of the router if it only has a network card not a wireless adaptor (in the PC).
I located the troubleshooting for this router via google & went through it systematically with Nicki's dad:
asking router to automatically assign an IP clearly wasn't working so we manually entered IP address, default gateway, DNS servers etc.
Router is on - appropriate lights are lit - tried changing to another port in case 1 was faulty. Checked cables properly seated.
Disabled firewalls.
Tried pinging router - host unreachable. Laptop will ping router though.
Computer says network card is OK & working properly.
Then we ran out of ideas - PC crashed totally, did a system restore. Couldn't then get it to recognise the modem, but after a night's sleep it did


We first of all had DHCP enabled so it would automatically give itself an appropriate IP address - but it wouldn't so then we told it what IP address to use. But it still couldn't access 192.168.1.1 - the router set up page.

Sorry thought you were connecting using a usb adaptor. Appears your cannecting via a port on the back of the hub/router?

If anything this should be easier than the laptop

Do they have a spare cable? Maybe worth while confirming that is ok.

I am stumpped otherwise.

Will think about it on the drive home.

How is the laptop conecting (usb adaptor or in built) ?

Nicki emailed me yesterday; the computer not seeing the router problem was down to its IP being set to the same as that of the router. I sent a few suggestions (including changing the computer's IP) but I don't know if they've helped yet.

I don't think the computer has a wireless card, by the way.

Ill think some more on the way home.

If its not the ip address I cat think what it can be theres not a lot to go wrong really.

Possibly drivers but I would be very surprised and they would be getting problems earlier on really.

Bye for now

Thanks everyone. Apparently the ISP man rang today but neither myself nor my Dad were in. So in a minute we're going to see if we can sort thid problem for good


I think Dad said he did your suggestion when he spoke to the ISP people on Friday.

this is EXACTLY what happened when we bought our routerI manually configured, automatically configured, disconnected, reconnected, pinged, ponged until I was blue in the face (as was the air around me...). I took it back and got an Edimax one which worked fine!

Our Wireless Access Point is an Edimax. Cheapest in the shop, worked straight out-of-the-box .

is it working yet ?

No

We tried to do something to it yesterday but now the computer is just dying. It freezes at virtually every start up, and today deleted my inbox in Outlook Express. (again!) All my other folders are there with emails just not my inbox. Not a sausage!


Basically we have 2 problems:

1. Why is the computer dying?
2. Why can't we connect wirelessly.

The man from our ISP rang but we weren't in, however, they haven't altered anything.

This is our 3rd router...we had a Zoom one, then one I can't remember and now this one, a BT Voyager, which we got told to get specifically so we could connect.

*GRRRR*

I'm surprised the computer has been on for 15 mins and not frozen.