I noticed you've been editing this post, probably because I didn't reply in the first place. Well, I didn't because you were just so right...
It seems ridiculous that the authorities can think it's OK that someone might ring up and be speaking in a language they're unfamiliar with to report an emergency when the country has it as an official language. I think in any country every effort should be made to ensure that big language groups in that country wouldn't always be having to speak in a 2nd language, though that's difficult to organise if there are many languages (ie in the UK I'm sure we have many many people whose first language isn't English, but it might be a nightmare deciding which languages should be prioritised because there are so many different language groups) but when a language is official... that's just ridiculous.
Anyway I'm just reiterating myself here so I'll shut up
