It has been really hectic so far today at work.
I was thinking of you when I rang our internal IT help desk when my PC took 45 minutes to boot up on Monday and then I couldn't find either my personal folders (what we call the Z drive which are stashed on a server somewhere instead of being on a local C drive - this is so they get backed up etc overnight) or the servers to which I am connected.
So I rang the desk and I was on hold for 25 minutes before I got through. The guy (somewhere in the Baltic - yes I work for a UK company) was harrassed. It seems they'd incorrectly migrated me and a lot of other people onto different servers and it seems they got a few things wrong. It took him half an hour to sort me out. His phone queue had 85 waiting and he said his neghbour had 150+
I reckon he was in for a tough day....

now I look back and cringe beyond belief! It cost me an absolute fortune and I don't know to this day why I *HAD* to have it at the time.