You will be pleased to know that I received the balance payment owing to me. I phoned the mother and she wasn't very happy about the payment for the missed lesson that she had told me about but I explained that if you book any course in advance and cannot make some of the lessons they never give you a refund and certainly don't make the lesson up as I had offered.So all's well that end's well. Thank you all for your advice.
Barbara

Good news!

Well done.

Excellent - well done. Thanks for letting us know the outcome !

I presume that if any of us get similar problems in the future, we can give you their contact details and you'll sort them out for us?!

nice try John - Barbara, you could have yourself a job there !