QUOTE(davidmackay @ Jul 7 2009, 01:12 PM)

Have you tried switching off then on again?
What, IT already suggested this?
They didn't this time. Last time someone had a problem with our development area, she reported it in to helpdesk and said talked through the problem and what she had done so far, and said that she had - as we are instructed to in the event of problems - rebooted her (VMWare) slice...and all heck broke loose! Helpdesk were demanding to know who trained her, who said she could reboot servers, who was the owner of her privilege access account, they were going to take it up with a Grand Fromage that we were breaking all sorts of compliance rules by rebooting our slices as we needed to without having a form signed by 18 senior vice presidents.
So actually, I was really looking forward to them asking me if I'd rebooted, but they didn't.
(And, on the earlier issue, there has been no comeback to anyway, so we can only assume that whoever got the call completely misinterpreted exactly what we mean by the reboot of a VMWare slice...)