I am posting on here as a last resort and a plea for any advice from anyone.
I have been trying to contact the ABRSM on this number, 020 7467 8261, since the 1st of June about what has now become an urgent issue regarding an exam pupil. Every time I phoned (and I must have phoned on at least thirty separate occasions every single day since the 1st of June without exaggeration) I either get an engaged tone, or a message saying that their voicemail service is being updated.
As time went on I was advised by several colleagues to get in touch via email using firstname.lastname@example.org, which I did on the 8th of June. I still haven't had a reply.
So as a last ditch effort last night I sent a message via the online contact form regarding online services, http://www.abrsm.org/process/contactform.h...W5lIFNlcnZpY2Vz, and STILL no response.
I appreciate that this is a busy time of year, but telling everyone that it's a busy time of years on the front page of the ABRSM website doesn't excuse the fact that I have gone to every length to try and get hold of the ABRSM for nearly two weeks. The ABRSM must realise that exam entry isn't always as straightforward as we would like to think and of course issues out of our control do arise from time to time, but as the ABRSM are offering a service in exchange for money they need to be on hand to sort out these issues, regardless of what time of year it is.
I hope that everyone can see that I can't do much more to try and get hold of them. I realise that an online forum might not be the best or most appropriate place to vent my frustration, but as I can't get hold of the ABRSM I'm running out of ideas. Any guidance from anyone would be very much appreciated.