Jump to content


Photo

Prepaid audio downloads


  • Please log in to reply
5 replies to this topic

#1 Scaredycat

Scaredycat

    Advanced Member

  • Members
  • PipPipPip
  • 254 posts
  • Member: 887446
    Joined: 05-November 13

Posted 19 February 2019 - 22:49

Hi

Is anyone else having issues with downloading the prepaid audio parts for any exams? I've logged in, provided the details for G5 clarinet and I'm presented with the download buttons but, on clicking any of them, I just get a blank screen and no download initiates. I've tried emailing through the site but haven't received any response yet.


  • 0

#2 Ligneo Fistula

Ligneo Fistula

    Prodigy

  • Members
  • PipPipPipPip
  • 1265 posts
  • Member: 529803
    Joined: 28-September 12
  • United Kingdom

Posted 19 February 2019 - 22:58

No idea, but have you tried different browsers or devices, or checked ad-blocker and pop-up settings?  Good luck!


  • 0

#3 Scaredycat

Scaredycat

    Advanced Member

  • Members
  • PipPipPip
  • 254 posts
  • Member: 887446
    Joined: 05-November 13

Posted 20 February 2019 - 21:10

I've tried Windows Edge and Firefox on my home desktop and laptop. I've tried stopping the adblocker, allowing cookies and popups but nothing has worked. It would be good to receive a prompt reply from the support desk. Meanwhile, I'll try Chrome at work tomorrow.


  • 0

#4 Scaredycat

Scaredycat

    Advanced Member

  • Members
  • PipPipPip
  • 254 posts
  • Member: 887446
    Joined: 05-November 13

Posted 21 February 2019 - 12:49

Grrr. Chrome doesn't work either. Still waiting for a response from Support.
  • 0

#5 Aquarelle

Aquarelle

    Virtuoso

  • Members
  • PipPipPipPipPip
  • 7471 posts
  • Member: 10531
    Joined: 05-April 07

Posted 03 March 2019 - 10:49

I find these utterly useless. Give me the CDs any time. All they are doing is cutting their own costs and making us spend time sorting out the technicalities. I call that lousy service.


  • 0

#6 Scaredycat

Scaredycat

    Advanced Member

  • Members
  • PipPipPip
  • 254 posts
  • Member: 887446
    Joined: 05-November 13

Posted 03 March 2019 - 23:05

Indeed. And I'm still waiting for a reply. :-(
  • 0