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Help and support
UK and Ireland Session 2 - exam times, rescheduling and late booking
We’re sorry that the exam times we published on 13 May may not be correct. We're still finalising some of the timetables and this means that exam times may change for a small number of candidates. We’ll send another email later this week with the final exam times. For many candidates these won't have changed. Rescheduling and late booking will then open a few hours later on the same day.
You can find answers to many common questions on our website.
- Follow the links below to find information about all aspects of our assessments.
- On this page you can find information about help and support during an online Music Theory exam and local ABRSM contacts and representatives.
If you can't find the answer to your question our customer service team will be happy to help.
- Contact them by phone (see below for details) or using the contact form at the bottom of the page.
If you need technical help during an online Music Theory exam, contact PSI customer support directly. Our own customer support team cannot help with technical problems.
- To access PSI’s Live Chat during the exam - click on the chat icon at the top of the exam screen.
- To phone PSI customer support - use the local number available on our Music Theory guidance page.
- You can also check the PSI Bridge Troubleshooting guide.
For help with the Music Theory Practice Platform, visit the Practice Platform page where you can find FAQs and a contact form for sending us your questions.
If you can't find the answer to your question, our customer service team will be happy to help. Our priority is to support customers who are booking or taking exams. It will help us to respond more quickly if you contact us by phone for urgent questions and use the contact form below for anything else.
Contact us by email
Send us your question using the form at the bottom of this page.
Contact us by phone
Our phone lines are open Monday to Friday, 9.00am to 1.00pm (UK time)
+44 (0)20 7636 5400