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Help and support
Booking for digital exams - we're closing booking for Performance Grades, online Music Theory exams and Diplomas from 23.59 on 25 November to 00.00 on 5 December 2024 (UK times). This is to avoid exam deadlines falling during our Christmas holiday period, when we’re unable to provide support. Candidates taking online Music Theory exams during our Christmas holiday period can still contact PSI Customer Support for help with technical issues: online Music Theory help and support
You can find answers to common questions on our website
- Follow the links below to find information about all aspects of our assessments.
- On this page you can also find information about help during an online Music Theory exam and local ABRSM contacts and representatives.
If you can't find the answer you need, our customer service team will be happy to help
- Contact them by phone (see below) or by using the form at the bottom of this page.
If you need technical help during an online Music Theory exam, contact PSI customer support directly. Our own customer support team cannot help with technical problems.
- To access PSI’s Live Chat during the exam - click on the chat icon at the top of the exam screen.
- To phone PSI customer support - use the local number available on our Music Theory guidance page.
- You can also check the PSI Bridge Troubleshooting guide.
For help with the Music Theory Practice Platform, visit the Practice Platform page where you can find FAQs and a contact form for sending us your questions.
If you can't find the answer to your question, our customer service team will be happy to help. Our priority is to support customers who are booking or taking exams. It will help us to respond more quickly if you contact us by phone for urgent questions and use the contact form below for anything else.
Contact us by email
Send us your question using the form at the bottom of this page.
Contact us by phone
Our phone lines are open Monday to Friday, 9.00am to 1.00pm (UK time)
+44 (0)20 7636 5400